"A complaint Is a Gift is itself a gift !. This is a jewel of a working motto about the most important issue in the development of any person or organization - how to respond to feedback from valuable customers, especially when it isn't flattering or positive and in turn it gives us a reason to improve and do better than our competitors.
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Feedback received from Ms. Aline Akelis, North American traveler On her Delhi, Jaipur, Mandawa, Khimsar, Jaisalmer, Jodhpur, Mumbai, Ajanta & Ellora tour

I am back in New York where it appears that our bus and subway strike is coming to an end!  It is also about 0 degrees here and so I do miss the relatively warm days and nights in Rajasthan and Maharashtra. This is to thank India Full Circle Tours for making my first trip to India so enjoyable and smooth-running.  I hope to make a return visit before too long.  I have become a fan of the cricket team so maybe next time I will need help getting tickets for test matches.

Feedback received from Mr. Peter Dodds, Australia On his Delhi, Pushkar, Jaipur, Agra, Orcha, Khajuraho, Varanasi & Amritsar month long tour.

"A short note to say safely back in Sydney after my Indian adventure plus a relaxing week down in Singapore [2 days up in Malacca was a bonus] and back to work tomorrow. Thanks for organizing the trip. Everything went without a major hitch and I am well pleased with it all. Great value I think -  India Full Circle Tours did a great job. I would be happy to use your services again. Mr. Manmohan who met me on my returns to Delhi and subsequent departures was most helpful, friendly and willing to assist and assure all was well - and my 'dental treatment' extra was done efficiently too. Would I visit India again ??? ...there's always Kerala.....[and a thousand other  places].....you never know...Cheers, Peter."

Feedback received from Mr. David Gaffen & Ms. Dana Gandsman, American Travelers On their Mumbai, Delhi, Samode, Jaipur and Agra tour 

"We wanted to finally get back to you regarding our trip to India, which we count now as one of the best experiences of our lives. India at first is a major adjustment for any traveler, we can imagine, and for us, it was for a few days before we finally got used to everything. That said, I wanted to commend you on your service for the time we were there. Just about everything was first-rate and we were very, very pleased with everything.

-The (India Full Circle Tours) recommended tour program: There’s so much to see in India, and without some kind of guide to begin, there’s no way of knowing exactly where to begin, exactly. And so the suggested program that you sent to us, which included some very nice places that are slightly less well-known, such as Samode Palace and Fatehpur Sikri, was a nice contrast to some of the bustle of the cities, some of which we enjoyed (such as Delhi) and some not so much (such as Bombay, which is hectic and polluted). In addition, the tour program kept account of our desire to have a few hours to ourselves each day, which included some time just to relax. In such a busy place, a few hours alone really did help us, because it allowed us the ability to avoid getting run-down. So all the suggestions were very well-taken – and when we come back (whenever that is) – we will not hesitate to get your input for some kind of program, be it in Rajasthan, Madhya Pradesh, Goa, Kerala or anywhere else.

-The tour guides. We had five guides during the course of our trip – Heena in Mumbai, Rajiv in Delhi, Man Singh in Jaipur, Pawan in Agra, and another young man in Delhi whose name skips me right now. They were all professional and intelligent, and were able to explain things well and were patient with us as well. Man Singh in particular was our favorite guide, being a consummate gentleman and an experienced hand at talking about Rajasthan, something he was quite familiar with as he’d lived there for a long time. In Jaipur, Man Singh took us to a clothing / textiles store and a pottery store, which were just what we were looking for and proved to be much more enjoyable shopping experiences for us, and that worked out very, very well.

-The hotels. As we realized – and you were correct – your picks for hotels were very strong. Our favorite, of course, was the Samode Palace, but that’s for a number of reasons, especially the décor and the beautiful setting in the Aravali Hills. We enjoyed the Rajputana Sheraton. The Jaypee Palace in Agra was impeccable and the Delhi Intercontinental was excellent, as were both hotels in Mumbai. If we come back we look forward to the idea of spending more time in Heritage Hotels, because our experience in Samode was so enjoyable.

-Our driver. What can we say about Pratap? He is deserving of the highest complements because of his attention to detail with us, his deference to our wishes, such as the morning in Agra, when we wanted to stop at the Agra Fort of our own accord, and his warnings to us that “you should ignore all these hawkers,” which proved to be correct. He also has the uncanny ability to navigate through any sort of traffic imaginable and only lost his way once, when we had a bit of trouble finding the Samode Palace, but it turned out we found it, so it was no problem in the end. On the morning of our last city tour in Delhi, his car was having some trouble so he was a bit late, but we by that time didn’t care, because we were so satisfied with what a good driver he was. We were glad to have him accompany us for those five days during that portion of the trip.

-Transfers/pick-ups/representatives meeting us at airports – all of this was handled excellently. No complaints. In short, we feel we got an excellent value for our trip and for your services, and we would not hesitate to recommend you to others who wish to take a trip to India any time soon. Please feel free to give our / my email address to prospective American clients so that we can recommend you to others, as we were very happy with our service. You helped us make our trip to India a wonderful experience, one that we shall never forget. Thank you very much.

Feedback received from Ms. Mary Banks, Ireland On her Delhi, Agra & Jaipur tour

"We have been very pleased with the services provided during our visit to Northern India. We enjoyed our time in Delhi, had minor problem with the guide but eventually all sorted out. Our visit to Agra was wonderful, the guide very good. Our guide in Jaipur was truly the best in every way - including no pressure to shop ! we liked our hotels - The Marina in New Delhi has a good location, and Chirmi Palace at Jaipur is delightful. Our driver was the best - I would recommend him to anyone - friendly, safe and pleasant. Finally thank you for organizing our wonderful trip - we will recommend you to our friends and use you again for our next trip in India to probably Kerala - South India."

Feedback received from Mr. Hannah Haines, British On his Delhi, Amritsar, Nalagarh, Shimla, Bikaner, Jaisalmer, Jodhpur, Kumbhalgarh, Udaipur, Deogarh, Pushkar, Jaipur & Agra (North India Cultural) tour

"A very well organized, nicely tailored tour - it suited our needs nearly perfectly and gave us a good idea where to return to. Good clean car + comfortable, excellent driver, train travel you booked for us was comfortable. a good selection of sightseeing, especially the camel trek was free time you insisted we should have ! Next time we would do some half day trek / walks in between Ranakpur to Kumbhalgarh or vice versa. The best entertainment we have ever seen was at the Indo Pakistan boarder town as well as such peaceful atmosphere at the Golden temple. Shimla was peaceful, cool and no hawkers ! Jaisalmer very beautiful, atmospheric and compact. Jodhpur good markets and great for shopping. We have already recommended your services to our friends. A job well done by the destination management company far more than we expected.

Feedback received from Mr. Thomas Krebsbach, (RTS Integration Leader, IT, GE Healthcare Technologies, Brookfield, USA) On his Bangalore / Jaipur / Ranthambore (Tiger Safari) / Agra / Delhi tour

"Overall I was very impressed with the organization. Given that I made arrangements at a very late notice, everyone was extremely accommodating in matching to my request, that included a last minute change to my itinerary. Due to the experience of 20 years at my present Company / Employer, I have high expectations of quality. My experience with India Full Circle Tours did not disappoint my expectations....they delivered above my expectations.

The bottom line is that I would travel again and would recommend them to others for their services. In the areas of 'development needs', I would only list making certain that the drivers have a better command of the language. Note that this was not a major issue but would have added value to the travel. Best regards and good fortune in the future."

Posted by: Doctor Elizabeth Loeb, USA
(Prof. of Law, currently on visiting faculty assignment at Indian Law School, Bangalore) Posted at Lonely Planet - Thorn Tree Forum.

Excellent Reasonably Priced Travel Agent for India Trips - I just returned from a wonderful two week trip through Rajasthan. We booked it through India Full Circle Tours, recommended on this Site. Everything went perfectly. They were very organized, adapted the itinerary to what we wanted, and even managed to replace train tickets and hotel vouchers I had lost! They focus on budget travel and our trip was very inexpensive considering what we got -- two weeks, all hotels, car and driver. The driver was great, car was in excellent shape, and hotels they recommended exactly what we wanted, not 5 star but nice, clean with good service. Please email me if you have any questions to docterloeb@hotmail.com. Their web site is http://www.indiafullcircle.com. Also they can arrange a car and driver just for Delhi, which we did one day and it was great.

Feedback received from : Mr. Adnan Hussaini, London, UK

I have recently come back from a 4 week tour of India , arriving back in London on 7th January. I highly recommend using India full circle. Very professional and efficient.  The service they provided was excellent. The did exactly what they said they would do, and I think at a reasonable cost - at first I was dubious about using their service, however their service  turned out to be excellent , even when my plans changed last minutes they were able to secure accommodation and arrange travel . I have also been to their offices whilst in New Delhi and can vouch for their authenticity.

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